Hilton verbessert die Best Price Garantie

Hilton hat an der Best Price Garantie Verbesserungen gemacht …

Best Price Garantien haben schon was. Bei Hilton bekommt man den günstigeren Preis und davon nochmals 25% Rabatt. Auf Flyertalk berichtet der Hilton Stellvertreter über Verbesserungen der Best Rate Guarantee:

“Some of you may have seen/heard that we recently made changes to our Best Rate Guarantee program. While we will continue with the current program, if you find a lower qualified price on another site, we will be happy to match it and give you 25% off each night of your stay – we will also be offering a few new updates to make the process easy and seamless for our guests. In addition, we have updated the name of the program to Hilton’s Price Match Guarantee.
+ If you find a lower qualified price for the same accommodation and terms at any point before your reservation is made, or up to 24 hours after making your reservation through one of the official Hilton booking channels, you can submit your claim by filling out the online form or calling our Hilton Reservations & Customer Care center directly. If we can verify your claim, we’ll honor the lower price AND take an additional 25% off the room rate for each night of your stay.
+ Claims previously required completion of an online form and the inclusion of an existing Hilton reservation number to process. We’re now encouraging guests who have yet to book their stay to contact Hilton Reservations & Customer Care directly and submit their claim over the phone.
+ We are also now accepting same-day claims. Until recently, we would only match a lower rate for day-of arrival. Now, in addition to matching the rate, we will also apply the 25% discount. For same-day reservations, guests must contact Hilton Reservations & Customer Care directly and submit their claim over the phone.”

Mehr auf Flyertalk: Updates to Hilton’s Current Best Price Guarantee

Claims direkt telefonisch ohne bestehende Buchung einzureichen ist einfach geil. Als man bei IHG noch kostenlose Nächte bekommen hat, konnten die Callcenter Mitarbeiter meinen doch sehr komplizierten Namen dann irgendwann schon ohne buchstabieren ;)

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