Bei Air France fügt man neue Ticketbestandteile hinzu …
Der Herbst läuft nicht so, wie man sich das gedacht hätte. Air France versucht Vertrauen zu stiften. Die Tickets werden flexibler und eine Covid-19 Versicherung gibt es dazu.
Die Infos:
“A fully flexible sales policy
Air France is adapting its commercial measures to enable its customers to book their next trip in complete confidence.
If customers wish to cancel their trip, their ticket can now be changed at no extra cost and without proof, on the date and to the destination* of their choice. If they prefer, they can request a refundable credit voucher. These measures, which provide optimal flexibility, apply to all trips until 31 March 2021.
If their flight is cancelled by the airline, customers can choose to postpone their trip to the date and destination* of their choice, request a full ticket refund or receive a credit voucher, which is also refundable if not used.
Finally, for all trips until the end of the year, customers who are members of the Flying Blue loyalty programme will have their Miles and experience points (XP) doubled.
Since the start of this unprecedented crisis, Air France has significantly strengthened its sales teams dedicated to supporting its customers. Close to 700 agents are currently in charge of handling refund and credit voucher requests. Since January 2020, 2 million requests have been processed and 1.1 billion euros refunded.
*if the change of destination results in a change in price, only the fare difference will be applied.
A new travel insurance cover for epidemic-related risks
In partnership with Allianz Travel, Air France is extending its travel insurance cover to provide its customers with better protection. The company now also provides them with cover** should they fall ill or be required to quarantine due to an epidemic or pandemic disease such as Covid-19.
This insurance thus allows them to deal with unforeseen expenses with cover in specific events, notably during their trip with medical assistance and refund of medical expenses abroad or additional costs incurred from quarantine (accommodation expenses, for example).
This insurance cover, available to customers at the time of purchasing their ticket on the airfrance.com website and in company customer relations centres, is in addition to the existing Cancellation + missed flight, Multi-risk and Assistance products.
**cover available for customers residing in France, Germany, Spain, the Netherlands and the UK, and shortly in other countries.”
Die Pressemitteilung: BOOK YOUR TRIP IN COMPLETE CONFIDENCE WITH AIR FRANCE
Schau doch in unserer Boardingarea DE Facebook Gruppe vorbei –> Vielfliegerlounge
Ich verstehe es so, dass bei Änderung des Datums keine fare difference zu zahlen ist… Kann jemand das bestätigen?
wie soll Vertrauen zu dem XXX aufgebaut werden, wenn sie sich immer noch weigern, von Ihnen stornierte Tickets zurückzuzahlen
Fare difference fällt auf jeden Fall an wenn du das Zielgebiet änderst, steht etwas weiter unten. Wenn du das Zielgebiet behältst aber mur das Datum änderst, dazu steht weder das eine noch das andere.
@Christin,
genauso… deswegen leite ich davon ab, dass beim Datumänderung kein Diff anfällt.
ich weiss nicht ob das ein rechtlich stichhaltige Argumentation ist :)
Ich habe mit dem Facebook-Chat von Airfrance gechattet.
die haben geschrieben:
“Die Preisdifferenz ist immer zu bezahlen wenn Sie auf einen teureren Flug umbuchen.
Beste Grüße”
den Telefonsupport habe ich nicht erreicht….