Bei Marriott werden Check-in und Snack Automaten getestet …
Marriott probiert in den eher günstigeren Marken neue Digitalisierungen. In ein paar US Moxy Hotels gibt es Check-in Automaten. Ein paar Fairfield Hotels erhalten moderne Snack Automaten als Bar bzw. Restaurant Ersatz.
Von der Idee her wird das schon häufiger auch außerhalb von Marriott probiert. Gerade bei den Benefits der Statuskunden oder Problemen sind die digitalen Lösungen IMO noch nicht wirklich ausgereift.
“Marriott International, Inc. today announced the debut of a pilot program for contactless arrival kiosks at several select-service hotels, as well as the launch of a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels. Both concepts build upon ongoing measures to boost traveler confidence while reinforcing the company’s Commitment to Clean initiative. Marriott’s contactless experience continues to evolve, further enhancing features such as mobile check-in and checkout, mobile key, mobile dining, and mobile requests – which enable members to make special requests for service and amenities through real-time messaging – all available through the Marriott Bonvoy app when members book direct.
Smart, contactless arrival kiosks have made their pilot debut at the Moxy NYC Times Square, Courtyard New York Manhattan/Midtown East, TownePlace Suites Monroe (Louisiana), and will soon be available at Moxy Miami South Beach, to provide an expedited arrival experience and help give guests peace of mind once they enter the hotel. Upon arrival, guests who prefer low-contact interactions can skip the traditional check-in altogether and complete an easy three-step process at the kiosk to check in for a single reservation, with room keys created on the spot. The kiosks employ antimicrobial technology baked into the touchscreen glass, powered by UV light to kill bacteria and viruses. Before departure, guests can use the kiosks for contactless check-out and to view their folio, or enroll in the Marriott Bonvoy travel program at any time.
Founded on the principles of warm hospitality and trusted service, Fairfield by Marriott is poised to be an industry disruptor with its testing of a new grab-and-go marketplace concept that is inventive, yet familiar. The Fairfield Inn & Suites Frederick and Fairfield Inn & Suites Arundel Mills BWI Airport, both located in Maryland, have introduced wall-to-wall kiosks that offer a centralized marketplace where guests can select snacks, beverages, lite bites and sundries. The brand’s complimentary daily breakfast offering has been incorporated into the design during breakfast hours with a selection of hot breakfast sandwiches, sweet indulgences, yogurt, cereal, and fruit every morning. Specialty coffee and expanded a-la-carte items will also be available for purchase at the kiosks with contact-free Bluetooth payment. The individually packaged items are replenished throughout the day. Guests can choose to eat in the lobby, in the comfort of their own room, or on the go.”
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