Alitalia und MilleMiglia Tickets nach dem 15.10. können umgebucht werden …
Die alte Alitalia wird ab 15.10. beendet. Die neue Alitalia (ITA – Italia Trasporto Aereo) wird da (vielleicht auch mit dem Namen Alitalia) den Dienst aufnehmen: ITA (= Alitalia Neu) darf fliegen
Man hat auch mit dem Wissen um das Ende der alten Alitalia Tickets und auch Meilentickets für nach dem 15.10. ausgestellt. Da hat es staatliche Garantien gegeben.
Nun hat Alitalia die – sehr kryptischen – Regeln für Umbuchungen für Flüge nach dem 15.10. vorgestellt:
„Following the procedure for the sale of the „Aviation“ Branch of “Alitalia – Società Aerea Italiana Spa” in extraordinary administration to the fully public owned company Italia Trasporto Aereo S.p.A., the Ministry of Economic Development has authorized Alitalia to stop ticket sales and, as a consequence, to interrupt flight activities starting from 15 October 2021, being the initial date of the new flagship carrier operations.
As a result, Alitalia is offering passengers holding an Alitalia ticket (055) for flights purchased on all Alitalia Markets:
by and not after 24 August 2021;
with a travel date from 15 October 2021;
to/from any destination/origin worldwide;
that have been canceled, the forms of assistance and reimbursement below, of their choice:
change of booking (rebooking or rerouting – or modification of the itinerary to reach the original destination or return to the point of origin of the trip), without fare integration, on a flight that can be used by the passenger, by 14 October 2021 (final date of return);
change of destination with possible fare integration, to travel by 14 October 2021 (final date of return). There is no refund for differences in the fare.
Change of destination will only be possible:
for tickets that are IN ITALY, for destinations that are IN ITALY;
for tickets that are INTERNATIONAL, for destinations that are INTERNATIONAL.
To adjust or change the booking, passengers can phone the Call Center or alternatively contact the travel agency that issued the ticket.
If they are unable or not interested in rescheduling, passengers can request the full refund, without penalty, of the price at which the ticket was purchased or the residual value of the ticket for the journey not yet made. The request will be accepted and defined as soon as possible, in accordance with Regulation EC261/2004.
To request a full refund, passengers who have purchased tickets on the Alitalia website will be able to click on link found in the cancellation notification message.
To request a partial refund, passengers can phone the Call Center. Passengers who have purchased a ticket at a travel agency can contact their travel agent directly.
PASSENGERS WITH MILLEMIGLIA AWARD TICKETS
Passengers in possession of MilleMiglia award tickets with a travel date from 15 October 2021 to/from any destination/origin around the world, booked on a canceled flight, can:
contact the Call Center to rebook, without penalty, on Alitalia flights or flights operated by SkyTeam Partners and other Frequent Flyer Partners by 14 October 2021 (last date of return);
request a change of destination, with mileage integration if necessary, on either operational AZ flights or operational flights of SkyTeam Partners and other Frequent Flyer Partners to fly within 14 October 2021 (last date of return).
Passengers who want to give up the trip can request the re-credit of the miles, the refund of taxes and surcharges, by clicking on the link present in the cancelation notification message.“
Zur Info Page: SCHEDULE CHANGES AND REFUNDS FOR FLIGHTS FROM 15 OCTOBER
Die Zukunft des MilleMiglia Programms ist natürlich spannend. Wird es weitergeführt oder verkommt es zu einem Programm ohne Airline? Auf die neue Alitalia ITA sind wir natürlich auch alle sehr gespannt.
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