CORONAVIRUS: Die Storno Regeln der Airlines (Update)

Immer mehr Airlines erlauben Storno- bzw. Umbuchung einer China Reise …

Die meisten großen Airlines haben für China Reisen großzügige Storno- bzw. Umbuchungsregeln eingeschalten. Stündlich machen mehr Airlines mit. Meine Empfehlung ist immer die internationale Seiten der Airlines zu besuchen. Die übersetzten regionalen Pages sind oftmals nicht ganz aktuell.

Aeroflot

“24 January 2020, Moscow. — Due to the virus pandemic in China, Aeroflot is offering passengers booked for flights to/from Chinese destinations to change their flight dates or return tickets. This applies to passengers booked for flights to/from Beijing, Shanghai, Guangzhou, Hong Kong, Harbin, and to passengers booked for code-share flights operated by China Eastern and China Southern to/from Sanya, Dalian and Wuhan.
Passengers who booked tickets on or before 24 January 2020 for SU-flights scheduled between 24 January and 7 February can:
• change departure dates for any date before 29 February 2020;
• get a refund for tickets at sales offices where they were purchased.
Tickets that were purchased online can be returned at any of the airline’s sales offices or via the contact centre.
The service is offered at no extra cost.
Passengers are being informed via Aeroflot’s contact centre. Those arriving at the airport for check-in will be provided accordingly in line with Federal Aviation regulations and Aeroflot standards. Further information is available at the airline’s 24-hour call centre: +7 495 223 5555, 8-800-444-5555 (free call in Russia), via the contact centre’s global free-call numbers, or at the airline’s sales offices.”

Hier mehr: Information for passengers flying to/from China between 24 January and 7 February

Air China

“In order to help passengers arrange their travels, notes on the special handling regulations for relevant air tickets are given as follows:
I. Eligible passenger tickets:
Tickets for flights operated by Air China with numbers beginning with 999 (including award tickets) or CA-coded codeshare flights booked before 0:00 am on January 24, 2020.
II. Ticket handling ways
1. Free refund applies to all the eligible passenger tickets.
2. An eligible ticket can be refunded without refund fee through the original ticket-booking channel within the validity period of the ticket (within one year of the issue date).
Air China will actively speed up the refund responses. Thank you for your understanding and support.”

Und:

“In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, passengers who have booked tickets for flights operated by Air China and CA-coded flights operated by Air China with a ticket number beginning with 999, including mileage award tickets, can voluntarily refund their tickets from 0:00 am on January 24, 2020, and Air China and all of its ticket sales agencies should not charge refund fee.
Air China 24-hour service hotline: +86-10-95583”

Hier mehr: Air China News

Air France

“If you have a valid Air France ticket, issued on or before January 23, 2020, for an Air France flight departing from or arriving in China between January 26 and February 29, 2020, you can postpone your trip at no extra cost onto a later flight until May 31, 2020 included. Reissue or refund must be completed on or before 29 February 2020.
Save time by changing your booking directly online, in the “Your reservations” section of the website or in the mobile app. You can also contact your travel agent.
If you booked your ticket via a travel agency, you should contact your travel agent.
You may also choose to postpone your flight to after May 31, 2020 or cancel your trip. In this case, you will be entitled to a full refund. We invite you to contact your point of sale.”

Hier mehr: HEALTH SITUATION IN CHINA (CORONAVIRUS)

British Airways

“We fully understand that you may want to change your travel plans as a result of the recent coronavirus outbreak in China, and so whilst we await further advice from the Government and health organisations, we are offering any customers due to fly to or from China including Hong Kong until 23 February the option to refund or rebook.
More information
Can I rebook my flight?
If you are flying between 26 January – 23 February 2020 you can rebook on to another flight operated by British Airways to the same destination.
This must be in the same cabin class as the original flight or a lower cabin if available. This also includes any connecting flights that are operated by British Airways.
To make this change please contact us. If you made this booking via a travel agent, please contact them to rebook your flight.
Can I get a refund?
If you are flying between 26 January – 23 February 2020, you can request a refund. This also includes any redemption bookings.
To make this change please contact us. If you made this booking via a travel agent, please contact them to refund your flight.
Important information
Any commercial policies or conditions of carriage guidelines remains entirely the responsibility of the customer.
British Airways reserves the right to withdraw these guidelines at any time.”

Hier mehr: China – Coronavirus

Cathay Pacific

“Passengers travelling to/from other Mainland China ports
Rebooking, rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 24 January 2020 for travel with Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from Mainland China between 24 January 2020 and 29 February 2020. Please view our Special ticketing guidelines for further details.”

Hier mehr: Notice for passengers travelling to/from Mainland China

China Airlines

“Eligibility:
Passengers holding CI/AE valid tickets issued on/before 24JAN20 with confirmed bookings on CI/AE flights to/from/via China/Hong Kong, must file applications on/before 31MAR20.
Rebooking/Reissue/Rerouting:
a. Tickets within validity can be rebooked to the other dates with the original booking class/Carrier/airport. The fare/tax difference, and rebooking fee can be waived once.
b. If other than Wuhan flights to/from China are cancelled or passengers holding tickets to/from Wuhan complied with the rules above may change to other flights in China which are operated by CI/AE, but only once.
c. Any fare/tax differences incurred by rebooking on different booking class/rerouting shall be paid by passengers provided that booking flights are operated normally. Tickets shall be reissued and reissue charge shall be waived only once.
Refund:
Full refund for unused tickets without imposing any refund service charge or penalty.
Payments of chargeable seats, pre-paid excess baggage can be full refund.
Not applicable:
a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.”

Hier mehr: Reisehinweise

China Eastern

“1. Eligibility
781 tickets (including mileage award tickets) purchased on or before January 24 2020 with travel date on or after 1st Jan 2020 operated by China Eastern Airlines/Shanghai Airlines(MU/FM) and code-share flights with MU/FM flight numbers.
2. Refund Policy
1. Tickets meeting the above eligibility can be refunded without paying refund fees according to the regulations on involuntary refund.
2. Passengers can apply for refund at any time within the validity period of the tickets. Refund shall be processed by the passenger with his/her issuing channel or agent without paying refund fees.
Recently, the traffic volume of China Eastern 95530 customer service hotline has increased dramatically. Please wait patiently, or make a call by avoiding the rush hour, giving the opportunity to the people who need it more. If the ticket is purchased on China Eastern Airlines app and official website, please open the corresponding order directly on app or official website and submit the refund application, the system will automatically process it. If the ticket is purchased on other channel and agent, the refund shall be processed by the original issuing channel or agent.
China Eastern always puts the life safety and health of passengers first, and will continue to pay attention to the progress of the epidemic, and make every effort to do a good job in epidemic prevention and control. We will work together to overcome difficulties. Thank you for your understanding and support!”

Hier mehr: Additional Notice for China Eastern Ticket Refund free of charge

Delta

“Delta has extended its travel waiver until Feb. 29 in response to the ongoing coronavirus outbreak originating in China.
Where: Beijing (PEK), Shanghai (PVG)
When: Jan. 24 – Feb. 29
This waiver allows customers with flexibility in their travel plans to make a one-time change to their itinerary without incurring a change fee.
Travelers with Wuhan in their journey are being screened by the U.S. Centers for Disease Control upon arrival to New York, San Francisco, Atlanta, Chicago-O’Hare and Los Angeles, in addition to screenings in China. Other U.S. airports are also reportedly screening passengers who have Wuhan as part of their travel journey.
The CDC has issued two current advisories:
Recommending all people traveling to China practice enhanced precautions.
Recommending travelers avoid all nonessential travel to Hubei Province, China, including Wuhan.
Delta continues to be in contact with the CDC and is following their guidelines.”

Hier mehr: Coronavirus Situation in China

Emirates

Noch keine Infos auf der Homepage. Stornierungen aber möglich!

Etihad

“Etihad Airways is closely monitoring the outbreak of the new coronavirus in China and coordinating its response with airport and health authorities in Abu Dhabi.
Rebooking and cancellation fees will be waived for tickets issued on or before 24 January 2020 for travel with Etihad Airways to or from mainland China between 24 January and 29 February 2020.
Guests who would like to make changes or cancel their Etihad flights should call our contact centre in the UAE on +971 600 555 666 or in China on (+86) 400882 2050, or contact their travel agent in case they have not booked their travel with Etihad directly.
The safety of our passengers and employees is our utmost priority.”

Eva Air

“1. Eligibility
For passengers holding BR/B7 tickets issued on/before 24JAN2020 with confirmed bookings on BR/B7 cross-strait and international flights with connecting flights from/to Mainland China / Hong Kong and Macao before 29FEB2020.
2. Applicable period
The application must be submitted on/before 29FEB2020.
3. Rebooking/Reissue:
A. The fare/tax difference and the service charge will only be waived once for the passenger changing to the new BR/B7 flight/date departing on/before 31MAY2020 with the same booking class and route as on the original ticket.
B. Ticket validity can be extended for 14days if the ticket validity is due to expire.
C. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.
4. Award tickets and upgrade with mileages:
Please contact EVA/UNI Air reservation office for rebooking. The service fee can be waived once. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket.
5. Refund:
A. Refund rule and charge will be waived.
B. For tickets purchased from EVA AIR official website, please submit a refund through EVA Air website or contact EVA AIR reservation and ticketing offices.
C. For tickets purchased from travel agents, please contact your travel agent to arrange a refund.
6. Group Passengers:
Please contact your travel agent.
7. Free and reduced fare tickets
Such as ID/AD/DM tickets, are not applicable to this procedure.”

Hier mehr: Handling Guideline of BR/B7 flights affected by Wuhan Coronavirus (Updated :24JAN’20)

Finnair

“Due to the corona virus cases in China, we have made changes to our cancellation and change policies for our flights to and from China during 25 January to 23 February 2020. We continue normal operations to and from China, but if you have a Finnair ticket issued before 25 January 2020 to or from China for travel between 25 January and 23 February, 2020 you can, if you so wish:
postpone your travel until 31 May 2020 or
cancel the booking and apply for a refund in Manage booking opens in a new window
For postponing your travel, please contact our customer service opens in a new window or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook opens in a new window pages and via chat on finnair.com.”

Hier mehr: Changes to reservations on Finnair flights to and from China

Hainan

“In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, we hereby provide free refund service for passengers who have purchased tickets for domestic and international flights of hainan airlines and Grand China Air. Due to we received service consulting crush, call the hotline is busy, you may need to queue for answering the telephone. All customer service staff of hainan airlines are doing their best to answer your call and solve your problem. Meanwhile, here are some tips:
1. The ticket is valid for one year from the date of the first segment trip start, and passengers can apply for free refund within the validity period.
2. During the validity period of the ticket, passengers can voluntarily refund their tickets to the place where they purchased.Passengers who have issued a ticket at an overseas website (www.hainanairilines.com) can apply for a refund on the website, please click here.
Thank you for your patience and understanding, we will do our best to serve you.
Hainan airlines has issued relevant regulations on handling tickets, as follows:
1. Scope of application:
Before 0:00 on January 24, 2020, all Hainan Airlines/Grand China airlines domestic and international flights and code-sharing flights with flight Numbers of HU that are actually carried by hainan airlines and grand China airlines have been purchased.
2. Applicable tickets:
Tickets with ticket number beginning with 880 or 895.
3. Applicable flight date:
Domestic and international flights after January 1, 2020 (inclusive).
4. Refund:
During the validity period of the ticket, passengers can voluntarily refund their tickets to the place where they purchased.
Hainan Airlines Holding Co., Ltd”

Hier mehr: Notification of Free Refund for Hainan Airlines/rand China Air Flight Tickets

KLM

“To comply with the requirement of the Civil Aviation Administration of China to assist with the prevention and control of the Coronavirus, we are offering rebook and refund options. If you have a flight to or from China on or before Saturday, 29 February 2020, please see below rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued until Saturday, 29 February 2020.”

Hier mehr: Latest flight information

Lufthansa, Swiss und Austrian

“Lufthansa Group bietet Passagieren für ihre Reise von oder nach China auf Grund der Ausbreitung des Coronavirus die Möglichkeit kostenfrei umzubuchen oder zu stornieren.
Passagiere mit einem vor/am 23. Januar ausgestellten Ticket für einen Flug von/nach China zwischen dem 24. Januar und dem 23. Februar können einmalig kostenfrei auf einen Flug auf der ursprünglichen Strecke umbuchen oder die Reise stornieren. Dies gilt für Passagiere mit einem Ticket, das von Lufthansa, Austrian Airlines, SWISS oder Brussels Airlines ausgestellt wurde und Flügen mit einer OS, LH, LX oder CA Flugnummer. Die neue Reise muss bis spätestens 30. September 2020 stattfinden.”

Hier mehr: Aktuelle Fluginformationen

Singapore Airlines

“Singapore Airlines is closely monitoring the development of the coronavirus pneumonia situation.
The safety of our crew and passengers is our highest priority. We are working closely with the authorities to take measures to minimise the spread of the coronavirus.
This includes the proactive screening of passengers on the ground and the distribution of a health advisory notice by Singapore’s Ministry of Health. As an added measure, inflight announcements regarding the coronavirus will be made on all flights to and from Mainland China.
We also have in place a set of standard operating procedures to handle various inflight medical emergencies, including potentially infectious diseases. Any unwell passenger will be attended to by the relevant medical authorities immediately after the aircraft lands.
Additionally, we will waive all cancellation and change fees for customers with tickets issued prior to 24 January 2020 for travel to and from Mainland China up to and including 29 February 2020. Customers can contact the Singapore reservations team at +65 6223 8888 before departure to cancel or change their travel plans.
Passengers and crew who are feeling unwell and have travelled to China recently are strongly advised to promptly seek medical attention, and report their travel history.”

Hier mehr: Update on coronavirus pneumonia situation

Thai

“Mr. Nond Kalinta, Vice President of Sales Department Thai Airways International Public Company Limited (THAI) said that due to an outbreak of a Novel Coronavirus in People’s Republic of China, whereby Wuhan city and other risky cities nearby have been shut down. The ticket change fee will be waived with terms and conditions apply for roundtrip tickets on the Chinese route which are Beijing, Shanghai, Guangzhou, Xiamen, Kunming, Chengdu including on THAI Smile route, Chongqing, Changsha and Zhengzhou for passengers who issued tickets on 24 January 2020 or before, with traveling date between 24 January 2020 and 29 February2020. Tickets can be reissued or rescheduled by contacting THAI Sales Offices. For more information, please call THAI Contact Center at Tel. 0-2356-1111 (24 hours) or visit thaiairways.com website.”

Hier mehr: THAI Waives Flight Change Fees Due to Outbreak of Novel Coronavirus in People’s Republic of China

United

“The CDC recommends avoiding nonessential travel to Wuhan, China. As a result, we’ve issued a travel waiver for customers. We’re also offering additional flexibility for other destinations in China. Customers traveling to and from China will need to complete additional health screenings upon arrival and departure. Visit the CDC website for more information. For information about country-specific travel restrictions, please check our International travel updates.”

Hier mehr: Important notices