Bei Hyatt will man die Reservierung verbessern und einfacher machen …
Die loyalen Hyatt Fans kennen die schwache Buchungsplattform von Hyatt. Man kann keine Globalist Suite Upgrades online auf eine Reservierung legen. Man kann keine Club Upgrade Voucher online einer Reservierung hinzufügen. Es gibt keine echte Monatsübersicht über World of Hyatt Verfügbarkeit von Punktenächten. Reservierungen verschwinden mitunter einfach im System. Hyatt ist für längere Zeit immer wieder offline, gerade am Sonntagmorgen MEZ sollte man keine Reservierungen vorhaben.
Das soll sich jetzt ändern. Hyatt holt sich für das Central Reservation System (CRS) das Unternehmen Sabre (SynXis Central Reservation System).
Die Infos:
Hyatt Hotels Corporation (NYSE: H) today announced a new technology agreement between affiliates of Hyatt and Sabre Corporation (NASDAQ: SABR), a leading provider of software and technology that powers the global travel industry. Under this agreement, Sabre’s SynXis Central Reservation System will become the main Central Reservation System (CRS) for Hyatt hotels beginning in 2024. This integration will enhance Hyatt’s reservation capabilities, streamline its operations, and deliver a seamless and efficient experience for guests, including a faster search and booking process. The agreement comes on the heels of Hyatt’s announcement of Hyatt PrO to optimize its revenue management system. These innovations are done with the aim of enhancing Hyatt’s commercial technology stack, informed by listening to owners and operators.
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By leveraging the SynXis Central Reservation System, Hyatt’s new system will be designed to make the guest search and booking process even smoother and increase visibility for property availability through:
Flexible calendar search – Guests searching for availability will have a more intuitive and efficient calendar view, including key dates when special promotions are available, as well as when World of Hyatt members can redeem their points for the highest value.
Enhanced rooms and rates view – Hotels will be able to quickly synchronize reservation modifications, enabling guests and colleagues to access newly available rooms in real-time. Hotels will also be able to share dynamic packages allowing guests to individually customize aspects of their stay.
Efficient booking – The platform is designed to simplify the booking process by unlocking the best rates for our guests through advance purchase rates and streamlining the processing for hotel colleagues.”
Quelle: Pressemitteilung
Die Hyatt Buchungsplattform war immer schon die Achillessehne von Hyatt. Hoffentlich wird man die ganzen Bugs und Unwegsamkeiten ausräumen. Hoffentlich wird man aber nicht auf die Idee von ganz dynamischen Einlösungen kommen.
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