Ab diesen Sommer werden manche SPG bzw. Marriott Hotels mit Amazon Alexa ausgestattet …

Amazon hat eine Partnerschaft von SPG und Marriott mit Amazon bekannt gegeben. Ab diesen Sommer sollen ausgewählte Hotels in den Zimmern Amazon Alexa anbieten.

Die Pressemitteilung:

“Amazon today announced Alexa for Hospitality, a new experience offered by invitation to hoteliers that brings the simplicity and convenience of Alexa to hotels, vacation rentals, and other hospitality locations. Using the Amazon Echo in their room, guests can now ask Alexa for hotel information, contact the hotel to request guest services, play music in their room and more. For hotels, Alexa for Hospitality helps deepen guest engagement through seamless voice-first experiences that offer new ways for guests to access services and amenities during their stay. Alexa for Hospitality is available to hospitality providers by invitation starting today, with Marriott International introducing the new Alexa experience at select properties in Marriott Hotels, Westin Hotels & Resorts, St. Regis Hotels & Resorts, Aloft Hotels, and Autograph Collection Hotels starting this summer.”

So soll es aussehen:

“With Alexa for Hospitality, hospitality providers can enable and customize a range of voice-first features based on their guests’ needs. Using an Amazon Echo in their room, guests can ask Alexa for information like pool hours or fitness center location, request hotel services like room service or housekeeping, call the concierge, and more. Alexa can also be configured by hospitality providers to allow guests to control and adjust in-room devices like lights, thermostats, blinds, and TVs to their individual preferences or ask Alexa to play music from popular services including iHeartRadio and TuneIn. Guests can also be given access to thousands of Alexa skills to check airport wait times, play games, get in a quick guided workout, play white noise to help them fall asleep, and more.
Hospitality providers will also have the option to allow their guests to personalize their Alexa in-room experience. Soon, Alexa for Hospitality will support the ability for Amazon customers to temporarily connect their Amazon account to the Alexa-enabled device in their room. Once connected, guests will be able to play their personal music from services including Amazon Music, Spotify, and Pandora; and listen to audiobooks with Audible. When a guest checks out, Alexa for Hospitality automatically disconnects their Amazon account from the in-room device.”

Zur Pressemitteilung: Amazon Helps Hotels Offer New, Engaging Guest Experiences with Alexa for Hospitality

Gute neue Ideen sind ja nicht schlecht. Wenn man aber weiß, wie oft in Hotels das Wlan nicht funktioniert, oder wie häufig die Fernseher nicht laufen, dann fürchte ich mit so einem high-end Teil ein paar Probleme. Schauen wir mal und lassen uns überraschen.

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