Das Vielfliegerprogramm von Virgin Australia geht mal auf Pause …

Viele werden sich bei dieser Geschichte an Air Berlin und Topbonus zurückerinnern. Virgin Australia hat Insolvenz in Eigenverwaltung angemeldet: Virgin Australia meldet Insolvenz in Eigenverwaltung an

Der nächste logische Schritt ist natürlich das Abschalten der Meileneinlösungen. Virgin Australia Velocity als eigenständige Tochtergesellschaft ist selbst nicht in Insolvenz, aber ein Meilenprogramm ohne Airline ist sehr schwierig zu betreiben. Man hat mal die Einlösungen für ein Monat pausiert:

“You may be aware that some of the Virgin Australia Group companies have entered Voluntary Administration. Deloitte has been appointed as the administrators, meaning they have assumed responsibility for the business and operations of those companies in administration.
The intention of the administrators is to bring the relevant Virgin Australia Group companies out of administration as quickly as possible and return to normal operations.
Although Velocity is owned by the Virgin Australia Group, it is a separate company and it is not in administration. That means we’re still operating, but we’ve made some temporary program changes in the interests of members.
We’ve made the difficult decision to pause all redemptions for an initial period of four weeks, effective immediately. This means our members won’t be able to redeem their Points for rewards during the pause.
We know how much our members love to plan their travel and use their Points to redeem flights, however the ongoing travel restrictions and reduced flights have limited the options for them to use Points for flights. We’re seeing more members use Points to shop online for items such as gift cards, electronic goods, and wine. This unexpected demand has made it difficult for our suppliers to provide these offers and limits the availability for all members to redeem their Points.”

Hier mehr: Pause on redemption


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