IHG dreht gerade wild an den Geschäftsbedingungen für den Intercontinental Royal Ambassador Status. Laufend werden neue Upgrade Regeln erfunden …

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Manchmal kann man sich nur wundern. Klar, jede Marke hat so ihre Eigenheiten. Auch bei den Ketten mit relativ klaren Regeln des Loyalitätsprogrammes wie SPG gibt es Eigenheiten. So sind z. B. die Club Lounges der Luxury Collection Hotels nicht als Platinum Upgrade vorgesehen. Warum auch immer. Trotzdem kann man SPG schon eine gewisse Konsistenz innerhalb der eigenen Terms&Conditions bestätigen. Was die Hotels dann damit machen, ist wieder eine andere Geschichte.

Derzeit dreht IHG gerade sehr wild am Top Tier Status Royal Ambassador. Meine Beiträge lesen sich irgendwie nicht so gut:
ROYAL AMBASSADOR Downgrade vor ABLAUF des Mitgliedsjahres
Downgrade von ROYAL AMBASSADOR ohne jegliche Kommunikation – Was wir daraus lernen!
IHG will CASH! Royal Ambassador = 10000 USD Intercontinental Umsatz
IHG verändert ROYAL AMBASSADOR drastisch!
IHG betreibt mit den Royal Ambassador Kunden GHOSTING
IHG verlängert Royal Ambassador Accounts bis Jahresende
NEUE Royal Ambassador UPGRADE Regeln

Royal Ambassador wurde gerade zu unserer persönlichen Telenovela. Zunächst hat man die Upgrade Regeln verändert. Dann hat man einige Royal Ambassador Kunden bis zum Jahresende den Status verlängert. Beim Jahreswechsel hat man neue Kriterien zur Qualifizierung eingeführt und viele Downgrades durchgeführt.

Jetzt gibt’s wieder neue Royal Ambassador Upgrade Regeln. Für jede Region schauen sie unterschiedlich aus.

Für die USA, Kanada, Mexiko, Südamerika, Karibik und Europa:

“For Royal Ambassador member stays at InterContinental Hotels and Resorts in US, Canada, Mexico, Latin America, the Caribbean and Europe a room upgrade to a category two tiers higher than the original booking shall be available to all Royal Ambassador members. Club lounge access must also be given.”

Für China, Macau, Taiwan und Hong Kong (Randnotiz: In Taiwan und Macau gibt es kein Intercontinental):

“In mainland China, Hong Kong, Macau and Taiwan, an upgrade to an Executive room, Club InterContinental room, or a Suite for Royal Ambassador members at check-in is guaranteed, not including Club Lounge access. In circumstances where an executive room, Club InterContinental room or a suite is not available at 8:00 am, the Royal Ambassador will be checked into an available room until the room is available later on the day of arrival.”

Für Asien (ohne China und Hong Kong), Mittlerer Osten und Afrika:

“For guest stays at InterContinental hotels and resorts in Asia Pacific (excluding China, Hong Kong, Macau and Taiwan), Middle East and Africa, a room upgrade to a category two tiers higher than the original booking shall be available to all Royal Ambassador members. All Royal Ambassador members will be entitled to the Club InterContinental Experience on top of the two tier room upgrade. In circumstances where the two tier room upgrade is not available at 8:00 am, the Royal Ambassador will be checked into an available room until their upgraded room becomes available later on the day of arrival.”

In Europa gibt es ein doppeltes Upgrade und Club Zugang. In Hong Kong und China das klassische Royal Ambassador Upgrade in ein Executive Zimmer oder Suite ohne Club. In Asien, Mittleren Osten und Afrika auch ein doppeltes Upgrade und Club Zugang. Daneben hat man eine Unzahl von Suiten von den Upgrades ausgenommen und die Liste der Ausnahmen nochmals erweitert:

“The room upgrades for both Ambassadors and Royal Ambassadors excludes the following rooms/properties:

InterContinental Hong Kong: Signature Suites (Terrace Suite, CEO Suite, Presidential Suite).
InterContinental Hong Kong Grand Stamford: Presidential Suite
InterContinental Park Lane: Signature Suites.
InterContinental Sydney: Australia Suite, State Suite and Governor Suites.
InterContinental Sydney Double Bay: Royal Suite, Deluxe Bayview Suites
InterContinental Danang Sun Peninsula Resort: Penthouse, Beach Villa, Rock Villa, 2 bed Rock Villa, Sun Peninsula Residence 2 bed, Sun Peninsula Residence 3 bed and Royal Residence.
InterContinental San Francisco: Bay Suite, Terrace Suite, Presidential Suite.
InterContinental Athenaeum Athens: Presidential Suite.
InterContinental Adelaide: King Diplomatic Suite and King Presidential Suite.
InterContinental Moscow Tverskaya: Duncan – Premier Suite, Nizhinsky – Presidential Suite and Ulanova – Royal Suite.
InterContinental Amstel Amsterdam: Presidential Suite (includes Executive Presidential Suite, Executive Presidential Twin room & Executive Presidential Junior Suite), Dom Perignon Suite (includes Executive Dom Perignon Suite & Executive Dom Perignon Junior Suite).
InterContinental Berlin: Presidential Suite, Diplomatic Suite and Park Suite
InterContinental Times Square: Penthouse Suite and all Manhattan Suites.
InterContinental Geneva: Panoramic Suites, Presidential and Diplomatic Residences and The Residence.
InterContinental Asiana Saigon: The Presidential Suite.
InterContinental Buckhead: Grand Suite, Royal Suite, Ambassador Suite and Presidential Suite.
InterContinental The Willard Washington D.C – Thomas Jefferson Suite, George Washington Suite and John Adams Suite
InterContinental Johannesburg O.R Tambo Airport – Presidential Suites
InterContinental Los Angeles Century City at Beverley Hills – Royal Suite, Presidential Suite, Elite Honeymoon, Elite Residence, Premier, Premier Suites with Terrace
InterContinental Los Angeles Century City: Royal Suite, Presidential Suite, Elite Honeymoon Suite and Premier Suite with Terrace.
InterContinental Wellington – Presidential Suite
InterContinental Singapore – Presidential Suite, Ambassador Suite, Royal Suite
InterContinental Samui Baan Taling Ngam Resort – Club Napa Reserve 3 bedroom Residence
InterContinental Nha Trang – Presidential Suite
InterContinental Bangkok – Royal Suites, Diplomatic Suites, Ambassador Suites, Executive Suites, Premier Suites
InterContinental Koh Samui – Club Napa Reserve 3 Bedroom Residence
InterContinental Fiji – Natadola Suite
InterContinental Sanya Haitang Bay Resort – InterContinental Superior Suite, Family Suite, Premier Ocean View Suite, InterContinental Grand Ocean View Suite, InterContinental Ocean Front Villa, InterContinental Family Villa
InterContinental Estoril – Ocean View Suites
InterCOntinental Lisbon – Presidential Suite, Panoramic Suite
InterContinental Hanoi Westlake – Presidential Suite, Premium 1,2 and 3 bed Residence
InterContinental Lijiang Ancient Town Resort – Superior Suite
Athenaeum InterContinental – Presidential Suite
InterContinental Melbourne Rialto – Iconic Suites, Signature Suites
InterContinental Dusseldorf – Presidential Suite, Lifestyle Suite
InterContinental Madrid – King Dali Club Suite Castellana View, King Bed Miro Club Suite with terrace, King Bed Picasso Club Luxury Suite, Royal Suite
InterContinental Cairo CityStars – 2 and 3 Bedroom Residence Suite, Penthouse Residence Suite, 2 Bedroom Signature Suite, Royal Suite, Karnak Suite, Luxor Suite
InterContinental OR Tambo Airport Hotel – Presidential Suites
InterContinental Vienna: Presidential Suite
InterContinental Frankfurt – Presidential Suite
Presidente InterContinental Mexico City – Master Suites (Leonora Carrington, Remedios Varo, Alberto Gironella and José Guadalupe Posada) Presidential Suites (José Clemente Orozco, David Alfaro Siqueiros and Diego Rivera)
o  InterContinental Shenzen – King Bed Club Chinese Theme Suite, King Bed Club Duplex Suite (King Club Terrace Suite), Presidential Suite
o  InterContinental Budapest – Presidential Suite, Executive Suites
o  InterContinental Malta – Duplex Suite, Ambassador Suite, Penthouse, Presidential Suite
o  InterContinental London – The O2 – The Penthouse, 1 Bed Club InterContinental Suite, 2 Bed Club InterContinental Suite
o  InterContinental Qingdao – Presidential Suite, Deluxe Aqua Suite Ocean View, Aqua Suite Ocean View, Executive Suite Ocean View, Aqua Deluxe King Ocean View
o  InterContinental Shanghai Puxi – Club Suites
o  InterContinental Bali Resort – Uluwatu, Jimbaran, Bukit Suite, Imperial Villa, Jivana Villa
o  InterContinental Grand Seoul Parnas – Residence King, Club Residence Suites, Club Mountain Suites
o  InterContinental Seoul Coex – Business Suites, Corner Suites, Club Corner Suites, Ambassador Suite, Presidential Suite
o  InterContinental Pattaya – Baan Sai Chol 1 bed Pool Villa, Baan Sai Nam 2 bed Pool Villa
o  InterContinental ANA Tokyo – Imperial Suite, Presidentail Suite, Japanese Suite, Executive Suite
o  InterContinental Osaka – Deluxe Suite, 2 bed Residence Superior, 2 bed Residence Deluxe, 2 bed residence Premium, 3 bed Residence Premium
o  InterContinental Dubai – Signature Suite, Presidential Suite, Royal Suite
o  All InterContinental Residence Suites properties: Ambassador and Royal Ambassador room upgrades are not applicable. All other benefits apply.”

Die Liste liest sich wie die Allerheiligenlitanei. Auch bei den sehr unterschiedlichen Upgrade Varianten ist ein Chaos vorprogrammiert. Letztlich hört sich die doppelte Upgrade Variante einfach nicht mehr so gut an, wie ein Upgrade in eine Suite. Auch für die High Roller, die gerne Suiten gebucht haben, um mit Royal Ambassador ein weiteres Upgrade in die Top Suiten zu bekommen, muss die Liste der Ausnahmen ein Schlag ins Gesicht sein. Was man hier jetzt vor hat, zeigt sich irgendwie nicht.

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